1. Provider & Merchant of Record
Digital purchases and subscriptions for FungiFind are processed by Paddle.com Market Limited (“Paddle”) as the Merchant of Record (sale, billing, and invoicing).
App provider: LIFECO GmbH, Forsthausgasse 16-20/13/7, 1200 Vienna, Austria
Company register 502150g · VAT ID ATU73826167 · Email: kontakt@fungifind.org
2. Right of withdrawal (consumers)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (LIFECO GmbH, Forsthausgasse 16-20/13/7, 1200 Vienna, Austria, email: kontakt@fungifind.org) or Paddle as Merchant of Record of your decision by a clear statement (e.g. email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we / Paddle shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Notice to Paddle or to us
You may address withdrawal to Paddle (link in your purchase confirmation / invoice or Paddle customer portal) or to us. If you notify us, we will forward it to Paddle so the refund can be processed by the Merchant of Record.
3. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
4. 14-day money-back guarantee
For Plus, Pro and the Season Pass we grant a full refund within 14 days of purchase on request, no reason required. The statutory right of withdrawal remains unaffected where it applies.
5. Accidental annual renewal
If an annual subscription (Plus or Pro) renews by mistake, we will refund the charge in full on request within 14 days of the charge.
6. Season Pass
The Season Pass (€17.99) is a one-time payment for 2 months. There is no auto-renewal and no cancellation needed. The same goodwill rules as in section 4 apply.
7. How to request a refund
- One click in your account: on the pricing page under “Manage subscription” → “Get a refund”. Within 14 days of purchase or a renewal charge, once per customer. The refund starts immediately; the plan ends immediately.
- Email kontakt@fungifind.org with your Paddle invoice number, or
- use the Paddle customer portal (link in your purchase confirmation / invoice).
With the automatic refund, funds typically return in 3 to 10 days depending on your bank. Other requests we typically process within 5 business days. Refunds go back to the original payment method.
8. Cancellation
You can cancel annual plans at any time:
- in the account under “Manage subscription” on the pricing page,
- via the always-available page Cancel contracts here (no login, § 312k BGB),
- by email to kontakt@fungifind.org, or
- via the link on your Paddle invoice / in the Paddle portal.
After cancellation, access continues until the end of the paid term (cancel at period end). There is no notice period. Then you return to the free tier; your data is kept.
When signed in, cancel fastest on the pricing page under “Manage subscription” (step “Cancel” and confirm, at most two clicks).
Effective: 19 October 2026